Question: Why Do Prospects Raise Objections?

Why is it important to overcome objections?

Objections actually help build relationships because they give you the opportunity to clarify communication and revisit your relationship with the prospect.

The best way to handle objections is to be thorough in every part of the selling process from qualifying through the preapproach, approach, and presentation..

What are the five different types of objections?

Customer objections fit nicely into five categories: price, cost, value, games and process. Price objections are short-term objections, as the buyer may not have the budget or money to afford your alternative.

How do you overcome objections from customers?

Use the following 4 steps to overcome sales objections and move closer to the sale.Listen Fully to the Objection. Your first reaction when you hear an objection may be to jump right in and respond immediately. … Understand the Objection Completely. … Respond Properly. … Confirm You’ve Satisfied the Objection.

What are the five steps to overcome sales objections?

5 Step Process to Overcoming Sales ObjectionsStep One: Anticipate the Objections First.Step Two: Create Objection Answers.Step Three: Do Your Homework.Step Four: Enter the Presentation With the Right Attitude.Step Five: Remove Objections One-By-One Calmly.

Why do customers raise objections?

Customers typically present sales objections for three main reasons. They may be skeptical of the product or service. Secondly it is also possible for customers and sales person to have misunderstandings and miscommunication. And finally customers may just be stalling.

What are the 4 types of objections?

Objections can be generally classified into four types:Price/Risk. Price, cost, budget, or ROI concerns all fall into this category. … Quality of Service. … Trust/Relationship. … Stall.

What are the most common sales objections?

Overcoming Specific Objections“Now’s Not a Good Time.” Timing is a common problem, for several reasons. … “It’s Too Expensive.” … “I’m Already in Another Contract.” … “Just Send Me the Info …” … “I Don’t Have Time to Talk to You Right Now.” … “I Need to Run This Past My Boss.” … “Product X is Cheaper.” … “You Don’t Offer Feature X.”More items…•

How do you overcome price objection?

Six strategies for overcoming price objectionsMake sure it’s not really a timing issue. The price objection you’re hearing now may be related to real-time cash or budget availability, not the value of your product or service. … Stand up for your product’s value. … Make sure they’re not just stalling. … Do the math on the ROI for them. … Find the REAL objection. … Walk away.

How do you overcome money objections?

Here are the six steps to overcome the most common objection, which is money:Be quiet and listen.Align with your prospect.Question nicely.Get the prospect’s mind off of the objection and back onto benefits/isolate the objection.Show alternate options.Re-close the sale.

What are 3 of the most common customer objections?

Common sales objections based on price“It’s too expensive.” … “We don’t have the budget.” … “I can get a cheaper version somewhere else.” … “We’re being downsized/bought out.” … “I don’t like being locked into a contract.” … “I’m currently under contract with someone else.” … “I’m happy with [competitor].”More items…•

How do you avoid sales objections?

Here are some helpful strategies for overcoming objections.Practice active listening. … Repeat back what you hear. … Validate your prospect’s concerns. … Ask follow-up questions. … Leverage social proof. … Set a specific date and time to follow-up. … Anticipate sales objections.

Why do sales objections occur?

Fortunately, this isn’t as complicated as it sounds, since most sales objections are caused by one of the following: Customer does not believe your solution provides enough value. Customer is reluctant to make a change. Customer has a need that doesn’t align with your solution.